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Field notes on documentation that stays true

Practical writing on user documentation, help centers, release workflows, and tutorial videos for teams that ship on GitHub.

June 9, 2026Docs operations4 min read

How to keep user documentation up to date after every product release

Docs do not go stale on a schedule, they go stale on release day. A workflow that treats documentation as a release artifact.

02May 26, 2026Docs operations3 min readHelp center documentation best practices for teams that ship on GitHubIf your product ships from GitHub, your help center can ship from GitHub too. Practices that keep help content reviewable and tied to releases.03May 12, 2026Tutorial videos3 min readWhen tutorial videos help users, and when they are unnecessaryVideo is the best format for some support content and the worst for the rest. A checklist for deciding, and a plan for keeping videos current.04April 28, 2026Docs strategy3 min readRelease notes vs user documentation: what each one is forThey look similar and serve opposite jobs. Release notes answer "what changed", documentation answers "how does it work now".05April 14, 2026How-to3 min readCreating user guides for SaaS products: a practical playbookGood user guides are task-shaped, template-driven, and built with their own decay in mind. The full structure, from outline to upkeep.

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